FAQ's

Welcome to Resvela! Below you will find answers to some of the most common questions about our store, shipping, returns, and more. If you have additional questions, feel free to reach out to us.

General Questions

Q: Where is Resvela located? A: Resvela is located at 232 Front St, New York NY 10038, United States.

Q: How can I contact Resvela? A: You can contact us via:

  • Phone: +1 775-986-5200

  • Email: support@resvela.shop

  • Business Hours: Monday - Friday, 9:00 am - 5:00 pm (EST)

Q: What types of clothing does Resvela sell? A: We offer a wide range of high-quality clothing for men, women, and children. Browse our collections at www.resvela.shop.

Order and Payment

Q: How can I place an order? A: Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.

Q: What payment methods do you accept? A: We accept all major credit cards and other secure payment methods processed through trusted third-party providers.

Q: Can I cancel or modify my order after placing it? A: Orders can only be canceled or modified before they are processed. Please contact us immediately at support@resvela.shop or call us at +1 775-986-5200 for assistance.

Shipping

Q: Do you offer free shipping? A: Yes, we offer free shipping on all orders within the United States.

Q: How long does it take to receive my order? A: Orders are processed within 1-3 business days and shipped within 4-7 business days. The total delivery time is approximately 5-10 business days.

Q: Can I track my order? A: Yes, once your order is shipped, you will receive an email with a tracking number to monitor your shipment.

Q: Do you ship internationally? A: Currently, we only ship within the United States.

Returns and Refunds

Q: What is your return policy? A: We accept returns within 30 days of delivery. Items must be unused, unworn, and in their original packaging. For more details, please see our Return and Refund Policy.

Q: Who pays for return shipping? A: If the return is due to a wrong order placed by the customer, the customer is responsible for return shipping costs. If the item is defective or incorrect, Resvela will cover the return shipping costs.

Q: How long does it take to process a refund? A: Refunds are processed within 10 business days after we receive and inspect the returned items.

Product Care

Q: How should I care for my Resvela clothing? A: Each product comes with specific care instructions on the label. We recommend following these guidelines to maintain the quality and longevity of your items.

Q: What should I do if I receive a defective or damaged item? A: Please contact us immediately at support@resvela.shop or call +1 775-986-5200 with your order number and photos of the defective or damaged item. We will resolve the issue promptly.

Still Have Questions? If you didn’t find the answer you were looking for, don’t hesitate to reach out:

  • Email: support@resvela.shop

  • Phone: +1 775-986-5200

  • Business Hours: Monday - Friday, 9:00 am - 5:00 pm (EST)

Thank you for shopping with Resvela. We’re here to make your shopping experience as smooth as possible!

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